I know it adds time before you can get your hands on your order, but due to legislation in Europe, I am obliged to ask you to read and agree to the Terms and Conditions of sale before you make your purchase – sorry! I hope they all make sense, but if you have any queries, please don’t hesitate to ask.
Purchase/Delivery/Returns terms and conditions
1 ) We endeavour to send out your items within 14 days of the original order. (In most cases it will be quicker)
2 ) Items having to be specially made (bespoke) may take up to 14 days (Please allow 28 days near to Christmas)
3 ) We will notify you by email when your parcel has been dispatched. Unless specified otherwise, parcels will be sent by first class post. If the value is over £35, the items will be sent signed for and if over £50 or requested for next day delivery, Special delivery shipping will be used. See shipping for details. If you prefer to have your items sent by courier, we guarantee to find the least expensive option. Please bear in mind that having items sent in gift boxes will increase the cost of shipping, due to the size of the box.
4 ) If you need to return your purchase, this must be done within 14 days of receipt of order, otherwise, we reserve the right to presume that you have accepted your order and have become the legal owner. Any commissioned items that have been made to order may not be returned unless faulty.
5 ) No returns permitted on any earrings, for health and hygiene reasons.
6 ) If an item is found to be faulty, we will repair, exchange it or refund your money, providing the item has not been damaged, used or defaced in any way and is returned within 14 days.
7 ) If you have not received your delivery within the stated time, please let us know as soon as possible. If you do not notify us, we will presume that item to have been delivered safely.
8 ) If you are returning the item simply because you have changed your mind, we will not refund the cost of return postage to you and reserve the right to deduct a 20% ‘re-stocking’ fee from your original purchase price prior to refund.
9 ) If you are returning the item because it is faulty and do not require an exchange or repair, we will refund your full purchase price and original postage. (see clause 10).
10 ) If in any case when the item is returned it is found to have been damaged by mis-use, we will refund only 50% of the items original cost.
11 ) if you have any queries about your purchases, we respectfully suggest you take these up with us BEFORE making your purchase. Please bear in mind that photographs may not show the colours in total accuracy. Computer screens can alter the colours. If possible, we can supply a sample run for a bespoke piece. there may be a small charge to cover postage.
12 ) Any damage occurring whilst the items are in transit should be claimed for through the Royal Mail and not the Sally Moon Group.
13 ) If an item has been specifically commissioned, we regret that no refund will be offered unless it is deemed to be irreparably faulty.
14 ) We have made reasonable endeavour to ensure the information is correct at the time of writing. Any typographical, clerical or other error or omission in the Sally Moon Group website shall be subject to correction without any liability on our part.
16 ) In these Terms and Conditions, the UK means England, Northern Ireland, Scotland, Wales, Isle of Man, Channel Islands
17 ) You should notify us immediately upon receipt of the Goods if you believe that you have not received the Goods you ordered or paid for. If you fail to notify us immediately (within 24 hours), you will be deemed to have accepted that the Goods received are the Goods you ordered and paid for and we shall not be obliged to offer any refund or other goods if you subsequently claim that you have not received the Goods you ordered or paid for.
18 ) We are not responsible for returned Goods that are lost or damaged in transit. Proof of postage is not proof of receipt by/delivery to us. You should take reasonable care to ensure that the Goods returned are not damaged in transit and if appropriate arrange suitable insurance. The goods should include a covering letter from yourself stating the problems, with your full name, address and telephone number and details of original purchase.
19 ) These Terms and Conditions shall be subject to English law and the parties hereby submit to the exclusive jurisdiction of English courts.
20 ) We endeavour to keep our customer’s happy at all time, where possible, so a dialogue to ascertain problems is always preferable.
NONE OF THE ABOVE EFFECT YOUR STATUTORY RIGHTS
The T’s and C’s below relate the the permissions required for the website – cookie use, third party links and copyright etc.
WEBSITE TERMS AND CONDITIONS for www.sallymoongroup.com/sallymoon.com/co.uk
I NEVER sell, distribute, give or allow your private information to be used or obtained by any other person or third party – ever. If I am required to do this by law or for legal reasons, I will notify you.
Your private information such as names(s), address, telephone number and email address are kept on file for the purposes of carrying out sales transactions and to notify you of special offers, new stock and other necessary notifications such as holiday closure. I will NOT bombard you with emails on a daily/weekly basis, but only when items (as above) come into stock, your special order is ready for delivery or you have requested information on a specific item(s).
Any financial information used in making a purchase through PayPal on my website is never seen or retained by me or my company. Should you opt to pay by credit/debit card, I use a secure website with the company SumUp (www.sumup.com) and the information is never retained by me on file, therefore is totally secure. Should you wish to pay by card over the phone, your information is put into the special ‘customer not present’ secure page on SumUp’s website and is not kept on my computer or smartphone, apart from the date, name of purchaser and the last 4 digits of your card number. The only information I retain in these instances would be your name/address/phone number and email address as mentioned above.
If you do not wish me to retain any information as above on my closed files (not accessible by any other person and protected by ESET security systems), please let me know immediately and I will remove them. In doing so, you will not be notified of any further inclusions or special offers unless you wish to re-subscribe.
WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
USE OF WEBSITE
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
LAW AND JURISDICTION
Our business’s name is: Sally Moon Group
Our business address is: 20 Ghyll Road, Scotby, Carlisle, Cumbria. CA4 8BT. UK
Our contact details are: info @sallymoongroup.com. Tel: +44777 552 0685
Internet Privacy and Cookies Policy
We do update this Policy from time to time so please do review this Policy regularly.
Information That We Collect
In running and maintaining our website we may collect and process the following data about you:
* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
* Information provided voluntarily by you. For example, when you register for information or make a purchase.
* Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
* To provide information to you that you request from us relating to our products or services.
* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
* To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Disclosing Your Information
* In the event that we sell any or all of our business to the buyer.
* Where we are legally required by law to disclose your personal information.
* To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at [add email address].